The ATM just swallowed my debit card and didnt return it. This was in Timor-Leste, close to where Im staying. Any idea if local banks can help? Help SOS how to get it back
I've been there and it's a nightmare. The good news is that local banks in Dili like the Bank of East Asia will likely tell you what I'm about to tell you. Assume the card is gone. The most important action you can take is to call your bank right now and report the card as lost or stolen. It's the only way to ensure your funds are safe and to begin the process of getting a new card.
This is a stressful situation, but don't hold out hope for getting the card back. The banking system in Timor-Leste is not set up to easily return a foreign debit card to a traveler. The card is likely already flagged for destruction. Your priority should be to call the 24-hour support line of your bank-whatever is on the back of the card-and have them cancel it. Don't waste time trying to retrieve it.
Oh man, that's a tough one, especially with limited ATMs. When an ATM eats your card here, getting it back is next to impossible. The local banks will not return foreign cards to tourists. Your best bet is to call your bank back home immediately, explain that the card was swallowed, and have them cancel it. You'll need to rely on cash for the rest of your trip, so look into money transfer services.
That's really inconvenient. I'm so sorry that happened. Given the limited banking infrastructure in Dili, it’s highly unlikely you’ll be able to get your physical card back. The local banks, like ANZ, have strict security policies and often destroy foreign cards that are retained. Your best option is to immediately contact your home bank's international support number. Report the card lost or stolen and ask for a new one to be sent.