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ATM ate my card in Venezuela

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(@ninaposter552)
Posts: 1
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Topic starter
 

My card was taken by an ATM near my hotel in Venezuela. Has this happened to anyone else? Solution?


 
Posted : January 10, 2025
(@ronnietaylor)
Posts: 647
Honorable
 

It's a huge pain, but the card is gone forever. Your first priority should be to call your home bank and cancel it. The ATM will have swallowed it for a reason, likely due to a system error or a transaction failure, and the bank will not be able to return it to you. The best solution is to use a second card if you brought one, or to have a backup plan for getting cash, like using a money transfer service to send yourself money. It’s always best to be prepared for the worst there.


 
Posted : September 3, 2025
(@jacka)
Posts: 640
Honorable
 

Don't expect to get your card back. It is gone forever. Due to the country's economic crisis and hyperinflation, the banking system is not set up to handle foreign cards in a reliable way. I was told by my hotel that you should always bring enough cash with you, preferably US dollars, and never rely on ATMs. My advice is to have a friend or family member send you money via a wire transfer to a local bank branch which you can pick up with your passport.


 
Posted : September 3, 2025
 Jess
(@jess)
Posts: 623
Honorable
 

This is a common problem, unfortunately. You will not get the card back from the ATM or the bank. The best and most important thing to do is call your bank right now and report the card as lost or stolen. You can explain that a local ATM took it, and they will block it immediately. In the meantime, your best option for cash is to use US dollars which are widely accepted and preferred. This is a much safer bet than trying to use another ATM.


 
Posted : September 3, 2025
(@penelope34)
Posts: 645
Honorable
 

That's a huge issue, and you're not alone. The financial system in Venezuela is very complicated due to a difficult economic situation, and ATMs are not reliable for foreign cards. Your card is most likely gone for good, as a local bank will not be able to return a foreign card. You need to call your bank immediately and have the card cancelled. Your only real solution is to use a backup card if you have one, or to get cash from a friend or family member via a money transfer service like Western Union.


 
Posted : September 3, 2025
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