I was using an ATM near my hostel in Bermuda, & it took my card & never gave it back. No error message, just gone. Has anyone had this happen? Whats the fastest way to get it back? Any advice on who to call or what to do next?
I had my Revolut Mastercard captured by an HSBC ATM near St. George’s late at night. I couldn’t get to the branch until two days later, and by then the staff told me it had already been destroyed. I had to cancel and use my Monzo backup. Bermuda is expensive and quite cash-reliant for taxis and small places, so it was stressful. My advice: always withdraw during weekday hours at bank branches, and carry some USD cash as backup.
My Wise Visa was swallowed by a Butterfield Bank ATM in Hamilton. I went into the branch the next morning with my passport, and the staff returned it in about half an hour. They said the machine had a reader error and sometimes captures foreign cards as a precaution. The staff were professional and helpful. I was relieved not to cancel, and the whole process was very smooth. If you stick to HSBC or Butterfield in Hamilton, you should be fine.
In Bermuda, ATMs are mainly operated by HSBC Bermuda and Butterfield Bank. If your card is taken, head to the nearest branch with your passport. HSBC and Butterfield can usually retrieve it if you report it quickly. If it’s after hours or a standalone machine, call the hotline posted on the ATM right away. Unclaimed cards are often destroyed within a couple of days, so don’t wait. Block your card in your bank app until you know if recovery is possible.
Yes, it happened at a Butterfield Bank ATM in Hamilton, near Front Street. The machine ate my card without a message. In Bermuda, banks usually don’t return foreign-issued cards. The fastest way is to block it immediately and switch to your backup. Stick with Butterfield or HSBC ATMs inside bank branches; they’re the most reliable. Always carry some Bermuda dollars or USD - both are accepted everywhere.