I was using an ATM near my hostel in Isle of Man, & it took my card & never gave it back. No error message, just gone. Has anyone had this happen? Whats the fastest way to get it back? Any advice on who to call or what to do next?
I had my Visa also taken by an HSBC ATM in Ramsey on a Saturday evening. By the time I contacted the bank on Monday, they told me the card had already been destroyed. I had to cancel and switch to my Monzo backup. The Isle of Man is card-friendly, but small cafés and taxis still prefer cash, so it was inconvenient. My tip: only withdraw at bank ATMs during business hours, and always carry a spare card or GBP cash.
My Wise Visa was taken by an Isle of Man Bank ATM in Douglas. I went to the branch the next morning, and after checking my details, they returned it within half an hour. The staff were friendly and used to dealing with this issue. A friend of mine had a similar experience with Barclays. The process was straightforward, and I was glad I didn’t have to cancel my card. Stick to branch ATMs and you should be fine here.
On the Isle of Man, ATMs are mainly operated by Isle of Man Bank (NatWest Group), Barclays, and HSBC. If your card is retained, go to the branch with your passport. Isle of Man Bank ATMs in Douglas usually allow retrieval during office hours. If the machine isn’t attached to a branch, call the hotline on the ATM. Foreign cards not collected quickly may be destroyed, so always freeze or block your card until you know whether it can be returned.
Yes, I had this happen in Douglas, near the Sea Terminal, at a HSBC ATM. The card was swallowed without any message. I went to the branch the next morning, and they confirmed it would be destroyed for security. On the Isle of Man, banks rarely return foreign-issued cards. Cancel it immediately and switch to your backup. Stick to HSBC, Lloyds, or Barclays ATMs inside Douglas or Ramsey branches. Cash is useful for buses and small cafés outside Douglas, even though most hotels and shops take cards.