I was using an ATM near my hostel in Gibraltar, & it took my card & never gave it back. No error message, just gone. Has anyone had this happen? Whats the fastest way to get it back? Any advice on who to call or what to do next?
I had my Revolut Visa taken by a Trusted Novus Bank ATM on a Saturday. By Monday, when I went to the branch, they told me the card had already been destroyed for security reasons. I had to cancel and rely on my Wise backup. Gibraltar is mostly card-friendly, but small shops and cafés sometimes prefer cash, so it was inconvenient. My advice: never withdraw late or at weekends, and always keep a backup card handy in case this happens.
My Monzo Mastercard got swallowed at a NatWest ATM near Main Street. I went to the branch first thing the next morning, and the staff returned it in about 30 minutes after checking my ID. They explained the ATM had flagged it as suspicious. Gibraltar International Bank has a similar process. I was lucky because everything was handled quickly and without stress. If you’re in Gibraltar, definitely use ATMs attached to bank branches, since staff can help you directly.
In Gibraltar, most ATMs are operated by NatWest International, Gibraltar International Bank, and Trusted Novus Bank. If your card is captured, go directly to the branch with your passport. NatWest usually retains the card until collected, but foreign cards are sometimes destroyed within a couple of days. Always call the hotline printed on the ATM right away. In the meantime, freeze your card through your app so there’s no risk of misuse while you wait to hear from the bank.
Yes, mine was swallowed at a Gibraltar International Bank ATM near Main Street. The staff said foreign cards are destroyed. Cancel it right away and use a backup. Stick to NatWest International or Gibraltar International Bank ATMs in town. Most places take card, but small shops may prefer pounds.