I was using an ATM near my hostel in Tajikistan, and it took my card and never gave it back. No error message, just gone. Has anyone had this happen? Whats the fastest way to get it back? Any advice on who to call or what to do next?
Same story happened to me outside a Somonbank ATM next to Ismoil Somoni monument. No error, card vanished. Branch staff were kind and logged the incident, but official policy is to destroy international cards. I called my bank from their office, froze it, and requested a replacement shipped to my guesthouse. My backup worked through the trip. If it occurs, get the incident slip, block the card, and order a new one immediately.
I lost my card in an Orienbank ATM near my hostel in Khujand. I rushed in before they closed, but they told me the card is destroyed after retrieval - it’s not returnable. They gave me a receipt, which I used to prove it to my bank back home. The bank shipped me a new one in a few days. So yes, block, speak to an ATM bank rep for a receipt, and get a replacement via your card issuer ASAP.
This happened to me at the AccessBank ATM by Rudaki Avenue. I rushed to the branch, but they said foreign cards are usually shredded - for security. They suggested calling my bank right away and getting a replacement dispatched. I had to rely on Western Union while waiting. If it happens to you, freeze the card, call your bank, and use a backup until the new one arrives. ATM withdrawals later worked fine.
Mine got swallowed at a Somonbank ATM in Dushanbe - no beep, no error, just disappeared. Went into the branch next morning with passport and ATM slip. Staff said they can retrieve it during their overnight check, but they can’t return foreign-issued cards because of policy. Best advice: block the card immediately, use your bank’s emergency line, and order a replacement to be sent to your accommodation or via DHL.